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Privacy Policy

Effective Date: 23 June 2025
Last Updated: 23 June 2025

Welcome to Ding!

This Privacy Policy explains how Ding Ltd. (“Ding”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you use our services via:

By using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

Ding Kosher Ltd.
14 Grosvenor Way, London, E5 9ND, UK
Email: orders@dingnow.co.uk

We are registered in England and Wales and operate a food delivery platform connecting customers with local restaurants and grocery partners.

2. What Personal Data We Collect

Depending on your interaction with Ding, we may collect:

For Customers:

  • Name, phone number, email

  • Delivery address(es)

  • Order history and preferences

  • Payment method (processed securely by third-party payment providers)

  • Location (if enabled)

  • Device data and IP address

For Merchants:

  • Business name, address, contact details

  • Bank account details for payouts

  • Menu and order management data

  • Analytics and sales history

For All Users:

  • App and site usage data

  • Communications with us (email, chat, etc.)

  • Cookies and tracking data

3. How We Use Your Data

We use your data to:

  • Process and deliver orders

  • Communicate with you about your orders, account, and support issues

  • Manage accounts and vendor profiles

  • Improve our platform and user experience

  • Prevent fraud and ensure safety

  • Send promotions (only if you opt-in)

We do not sell your personal data to third parties.

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Performance of a contract (e.g. processing your order)

  • Legitimate interests (e.g. fraud prevention, service improvement)

  • Consent (e.g. for marketing)

  • Legal obligations (e.g. tax and compliance)

5. Data Sharing

We may share your data with:

  • Delivery partners and riders to fulfil orders

  • Restaurants and vendors (limited to what’s needed to prepare your order)

  • Payment providers (e.g. Stripe, Apple Pay)

  • IT and analytics services (e.g. AWS, Google Analytics)

  • Legal or regulatory authorities, if required

6. Data Retention

We retain your data only as long as necessary:

  • Order and transaction data: 6 years (for legal and accounting purposes)

  • Account data: until your account is deleted

  • Location and usage data: as per app settings and analytics policy

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion (right to be forgotten)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Port your data

To exercise these rights, email us at orders@dingnow.co.uk

8. Data Security

We use industry-standard security measures to protect your data, including:

  • Encryption of sensitive data

  • Secure cloud hosting

  • Regular audits and access controls

However, no system is 100% secure — use strong passwords and keep your credentials safe.

9. International Transfers

Our servers are located in the UK and EU. If we transfer your data outside the UK/EU, we ensure appropriate safeguards are in place (e.g. standard contractual clauses).

10. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep you logged in

  • Remember your preferences

  • Analyse site usage

You can manage your cookie preferences in your browser or through our cookie banner.

11. Children

Our platform is not intended for children under 16. We do not knowingly collect personal data from anyone under that age.

12. Changes to This Policy

We may update this policy occasionally. If we make material changes, we’ll notify you via email or app notice.

13. Contact Us

For any questions, please contact:
orders@dingnow.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
www.ico.org.uk

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